Customer app
Tenants submit and track requests by chat, photo, video or voice, then review the budget and approve it.
Client work · In development / Property maintenance
HomeCare.
One clearer route from request to resolution.
- Industry
- Property & field services ↗
- Status
- In development
01Report
02Route
03Approve
04Dispatch
05Complete
06Settle
Connected applications / Shared job lifecycle
One job, from first call to final payment.
The challenge
Property maintenance involves multiple handoffs: a customer raises an issue, an inspector assesses it, a worker is dispatched and the office manages the financial steps.
The system
We are building a connected platform for a client that brings customer, inspector and worker applications together with an operations console and integrated payments. The workflow shown here is a plan for the engagement, not a shipped product screen.
Intended workflow · In development
What it enables.
The planned workflow keeps the request and its context together from inspection to dispatch and payment, while each role gets the view needed for its decisions. The platform remains in development; this describes the intended workflow, not a measured result.
Planned platform · In development
Six surfaces, one workflow.
Inspector app
Inspectors review each request, inspect if needed, set the budget and assign the work.
Worker app
Skilled workers receive approved jobs, navigate to site, work through checklists and report back with evidence.
Operations console
Central dispatch, service configuration, refunds, complaints, quality controls and reporting.
Public website
Services, quotes and booking, feeding straight into the same workflow.
Payments
Checkout on completion and payouts to workers, with a full audit trail.
What it replaces
- Calls share no queue, so some are missed.
- One person decides who suits each job.
- Status, budgets and payments are held informally.
What the platform covers.
- Customer experience
- Service catalogue, request, quotation, booking, rescheduling, tracking, payment and feedback.
- Field operations
- Worker and inspector onboarding, skills, availability, job acceptance, navigation, checklists, evidence and earnings.
- Business operations
- Service configuration, dispatch, refunds, complaints, quality controls, promotions and reporting.
- Platform services
- Identity, notifications, payments, maps, workflow, integrations and audit.
- Non-functional
- Availability, performance, security, privacy, recoverability, monitoring and scalability.
Three considerations
A traceable request
The request keeps its context as it moves from the customer through inspection and dispatch.
Tools for each role
Customer, inspector, worker and operations views are designed around different decisions in the same job.
A connected lifecycle
The platform design covers the public site, operational steps and payment flow together.
The sector around it
What’s changing in property & field services.
Our line on AI here: AI should not decide whether a hazard is an emergency, sign off a safety check or close a complaint. A competent person makes those calls, and the record shows who did.
Rules and standards in this sector ↗October 2025
Awaab’s Law in force
Fixed timescales for emergency and significant damp and mould hazards in social housing began. Phase 2 adds more hazards, including excess cold, from 30 November 2026.
Late 2025
Electrical checks reach social housing
Five-yearly electrical inspections now apply to social tenancies: new ones from late 2025, existing ones from 1 May 2026, with remedial work due within 28 days.
May 2026
Renters’ Rights Act reforms
Private tenancies in England became periodic and section 21 evictions ended, changing how landlords and agents handle tenancies, rent increases and records.
Next projectSoulCare ↗