One visit, many views
The master roster, a carer’s schedule, a client’s timeline and the family app are different views of the same visit. Change it once and every view follows.
Our product / Home care operations
SoulCare.
Making care coordination visible to everyone involved.
- Industry
- Health & social care ↗
- Status
- Live product
- Platforms
- Web, iOS, Android
- Technologies
React
Go
React Native & Expo
PostgreSQL
AWS
Terraform
One record behind every visit.
The challenge
In home care, one visit involves several people who rarely share a screen. A coordinator plans it, a carer travels to it, a client receives it and a family wants to know it happened. When a visit moves, is missed or needs a second carer, that change has to reach all of them. Medication, pay and invoicing all depend on what actually happened.
The system
We built SoulCare around a single record of each visit. A recurring schedule template generates dated visits; the roster, the carer’s phone, the client’s record, the medication chart and the finance screens all read those same visits rather than keeping copies. Each care provider’s data lives in its own isolated database.
Real product interface · Demonstration data
Inside the product.
SoulCare in 24 seconds
Silent product tour · Real product interface · Demonstration data
- 01 Plan the day. Coordinators roster every visit on one screen.
- 02 See visits as they happen. Carers and visits on a live map.
- 03 Record care on the phone. Medication, doses and signatures at the point of care.
- 04 Planned against actual. On time, late or missed, against the provider’s own thresholds.
- 05 One live record. Rota, carer app and family app all read the same visit.
Product capability
What it enables.
A coordinator can reassign or move a visit and check it for clashes and drive time before saving. The carer sees the change on their phone, clocks in on arrival and records medication against the chart. The team can follow carers’ live journeys, compare planned and actual times, and confirm visits before they are priced for pay and invoices.
Connected applications
One record, several apps.
| App | Who uses it | What they do there |
|---|---|---|
| Care dashboardWeb | Coordinators & managers | Clients, care plans, schedule templates, master roster, eMAR, team log, pay and invoicing |
| Carer appiOS & Android | Carers | Daily rota, visit details, clock in/out, task checklists, medication charts, messages, pay |
| Family appiOS & Android | Family members | Visit status, requests to the care team, reporting concerns |
| Admin consoleWeb | The SoulCare team | Setting up providers, each with its own database |
Capabilities
What’s inside.
- Scheduling
- Recurring templates over up to eight-week cycles, generated into a rolling four-week plan. Pause, resume and restart per client.
- Rostering
- A master roster by carer, client or visit. A carer picker that shows each carer’s day, availability and skills, with bulk reassignment and clash and drive-time checks when visits move.
- Live tracking
- Planned and actual times, tagged on time, late or missed against the provider’s own thresholds. Carers’ live location and journeys between homes on a map.
- Medication (eMAR)
- Scheduled MAR charts by care window, and as-needed (PRN) charts with dose, time, signature, stock and outcome. Pause, resume or stop, and print PDF charts.
- Finance
- A rate engine for pay and invoicing across time bands, weekends, bank holidays, skills and regions. Visits are confirmed before pricing; timesheets and invoices go out as PDF or email, with payments and credit notes.
- Communication
- In-app messaging between the office and carers, plus requests and issue reports from families.
- Foundations
- One isolated database per provider, role-based access and audit trails.
Under the hood.
The web apps are React single-page apps; the carer and family apps are React Native (Expo) with over-the-air updates. The backend is a set of small Go services on AWS Lambda behind API Gateway, with Cognito for sign-in and infrastructure defined in Terraform. Each provider has its own Postgres database. Road routes and drive times come from Google’s routing service, and live updates use AWS AppSync.
- React
- React Native / Expo
- Go
AWS Lambda- Terraform
- PostgreSQL
Cognito- Google Maps
Three considerations
Grounded in the real day
Clock-in and clock-out, lateness thresholds, GPS journeys and road-based drive times turn a planned rota into a record of what actually happened.
Care, medication and money connected
Digital medication charts, carer pay and funder invoices are built from confirmed visits, so the numbers trace back to the care that was delivered.
The sector around it
What’s changing in health & social care.
Our line on AI here: AI should not decide on medication, change a care plan or judge whether someone is safe. Anything it drafts about a person’s care is checked and signed off by a named member of staff.
Rules and standards in this sector ↗December 2025
Most providers now digital
The government reported that four in five adult social care providers in England now use a digital social care record.
June 2025
Standards for IT suppliers
The Data (Use and Access) Act 2025 lets government set information standards that IT suppliers in health and adult social care in England must meet.
September 2024
Saudi PDPL fully enforced
The one-year grace period under Saudi Arabia’s Personal Data Protection Law ended on 14 September 2024, and penalties can now apply.
Explore further.
Capabilities it shows
Next projectSimRhythm ↗