
Featured · Cloud & delivery · 6 min read
Insights / 13 articles
What we have learned designing, building and running our own products, written for the people making similar decisions.

Featured · Cloud & delivery · 6 min read
15 items

Article · Applied AI · 6 min read
How to build a document assistant that cites its sources, respects permissions and says when it does not know.

Article · Software engineering · 6 min read
What Awaab’s Law asks of the systems social landlords use to log, investigate and repair hazards, and the records they need to keep.

Article · Software engineering · 6 min read
How to choose between Firebase, Supabase and a custom back end by data shape, access rules, cost, exit paths and skills.

Article · Cloud & delivery · 6 min read
What MySQL 8.0’s end of life means, and how to plan, test and roll back an upgrade to MySQL 8.4 LTS.

Article · Software engineering · 7 min read
How to plan a mobile app that keeps working without signal, and what to settle before the first line of sync code.

Article · Software engineering · 5 min read
Lessons on sharing code, drawing with Skia and handling phone, tablet and desktop layouts from one Expo codebase.

Article · Software engineering · 6 min read
When each customer gets its own PostgreSQL database, and what that means for migrations, connections and running costs.

Article · Product strategy & design · 6 min read
What it takes for a dashboard, a mobile app and a family app to read and write the same live record without copies.

Article · Software engineering · 6 min read
How to decide between rewriting a legacy system and replacing it piece by piece, and how to move data safely.

Article · Cloud & delivery · 5 min read
How to start with Terraform in the first environment, so infrastructure stays reviewable and a new team can take it over.

Article · Product strategy & design · 6 min read
What to write down before asking anyone to build software, and what to deliberately leave open.

Article · Applied AI · 5 min read
How to choose a first AI task that is bounded, checkable and worth measuring, and when not to use AI at all.

Case study · Home care operations
A connected platform for UK home-care providers. Coordinators plan and roster visits, carers work from a mobile app, and families can follow visits and raise requests, all from the same live record.
Real product interface · Demonstration data

Case study · Medical education
A rhythm and defibrillator simulator with ECG, capnography, vital signs and resuscitation controls in one teaching interface. Educators can load a scenario, change the rhythm and adjust the monitor as a session unfolds.
Training monitor · Product interface
Case study · Property maintenance
An operational platform in development that connects customer requests, inspections, dispatch and payments across a property-maintenance workflow.
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Articles about laws, standards and outside tools end with a list of primary sources, such as legislation, regulators and official documentation. Articles about our own products draw on how we built them. Dated changes on our industry, service and technology pages are checked against official sources too.
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